As Tricky would say it’s a people problem. I have a lot of high stress, angry, A+ type, sometimes insecure people. Some of them are prone to lash out if they are not having a good day. Chances are it has nothing to me but I still really really have a problem with this behaviour. I am not a phony so I am very clear this is not okay. Usually at a time when there are no other colleagues or clients about. It’s getting worse.
I have a client who for many years was a sweet heart but he now beset with health problems (auto-immune issues), which I have sympathy for but now he has been having tantrums. He is retired and a young 60. Well recently he has been blowing up for things I would consider minor or even non issues because his excuse is “I’m a nice guy and people think I won’t mind if I am inconvenienced or slighted”.
The first incident was when I asked if he would be open to swapping an appointment time with her another one of my clients as she needed to pick up her kids. I also said that it was fine if it was an issue as I would find her another trainer if he couldn’t do it.” He agreed only to turn on me in the gym in a rage Sayiing, “that I put him on the spot and he didn’t appreciate it”.
I replied that he had the option of saying no, (he know that I know he has a lot of free time but that is not whilst I asked). He was hostile the rest of the workout. I told him that I wouldn’t ask him again (even though this is part of my job to accommodate as many people as I can. I ask everyone if there is a scheduling challenge).
Cut to a few weeks later. The scheduling system went down and I had to reboot the computer and had to take care of it otherwise it would have been awkward to keep things up to date. I told him, “sorry but I have to take care of his, I won’t be too long”. He got very angry and felt like I was taking advantage of his good nature. (Do
You see where this is going?).
Yesterday, the third righteous tantrum. I am booked solid in half an hour segments usually for hours on end. The client before was a new bloke and he needed to familiarize himself with 7 new machines. It took a little longer than 30 minutes. I made it very clear that I might be a running a few minutes late as I had a new client. A thing I afford with all new clients if it is needed.
Well I apologized to said angry bloke and said that I would get him out in time and thanking him for his patience. He waited until he got into the training room to lunch into a volley of abuse in front of other clients and other trainers. His argument once again was “everything thinks they can take advantage of me because I am good guy!”. He didn’t stop there and was screaming about “nobody cuts into my time”. Technically he is hiring my time but I digress, when I had already told him that he would get his full time. He wouldn’t stop. If another trainer was available I would have passed him on to them but there wasn’t so I took him through the routine quietly and focused. (In other words I was in a rage but professional enough to know my job is always on the line).
Near the end of the workout he tried to shake my hand. I looked at him like he was an alien. Then he started screaming, “I know! I know!”. I ignored him and finished the workout.
The last person I indulged for having a bad day, (albeit a while ago), had a breakdown months later and tried to punch me. It had that vibe, and I moved on to my next client whilst he left.
He is still on my schedule next week. (He may cancel but might not). I pride myself on solving problems and having good working relationships with the people who pay me. Unfortunately I think this won’t get better. Although I could reach out and ask him if he is alright I am of the inclination of just firing him as a client. The problem is, I make friends with a lot of these people so it really bothers me that they feel it is okay to lose their shit with me. Usually for things that really have nothing to do with me. Yes I can be a sarcastic shit at time. Sometimes grumpy but certainly not abusive.
Hiding behind an excuse that “people take advantage of me being nice”, is weak. I also know he is not doing well recently but I believe that doesn’t excuse this behaviour.
It would be easier to dump him. He would still no doubt work with someone else, so why do I feel that this wouldn’t be the best move for everyone involved. I am extremely busy so this wouldn’t really effect my pocket book but still….
It’s an conundrum.
Chicago: Conflicted.